---
title: Orders & Shipping | Mosh FAQ
description: Understand all there is to know about processing an order, how treatments get delivered, timing, packaging and more!
---

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1. [Mosh FAQ](https://support.getmosh.com.au/mosh)
2. [Orders & Shipping](https://support.getmosh.com.au/mosh/orders-shipping)

# Orders & Shipping

 Understand all there is to know about processing an order, how treatments get delivered, timing, packaging and more!

## Placing my order

- [Where does Mosh deliver?](https://support.getmosh.com.au/mosh/where-does-mosh-deliver)
- [Where do the orders get shipped from?](https://support.getmosh.com.au/mosh/where-do-the-orders-get-shipped-from)
- [Who are Mosh's delivery partners?](https://support.getmosh.com.au/mosh/delivery-partners)

## Tracking my order

- [🚚 Tracking Your Mosh Order](https://support.getmosh.com.au/mosh/how-do-i-track-my-order)
- [Why haven't I received my order yet? (It's my first order)](https://support.getmosh.com.au/mosh/why-havent-i-received-my-order-yet)
- [Why haven't I received my order yet? (This is a recurring order)](https://support.getmosh.com.au/mosh/why-havent-i-received-my-order-yet-recurring-orders)

## Receiving my order

- [What will the packaging look like?](https://support.getmosh.com.au/mosh/what-will-the-packaging-look-like)
- [When will I receive my order? (First time prescription treatments)](https://support.getmosh.com.au/mosh/when-will-i-receive-my-order-first-prescription)
- [When will I receive my order? (Recurring prescription treatments)](https://support.getmosh.com.au/mosh/when-will-i-receive-my-order-recurring)
- [When will I receive my order (Non-prescription treatments)](https://support.getmosh.com.au/mosh/when-will-i-receive-my-order-otc)

## How do I change my postal address?

- [🏠 Time to Update Your Address? Here's How!](https://support.getmosh.com.au/mosh/time-to-update-your-address-heres-how)

- [About Mosh](https://support.getmosh.com.au/mosh/about-mosh)
- [Getting started](https://support.getmosh.com.au/mosh/getting-started)
- [How it works](https://support.getmosh.com.au/mosh/how-it-works#main-content)

    - [Prescription treatments](https://support.getmosh.com.au/mosh/how-it-works#prescription-treatments)
    - [Non-prescription treatments](https://support.getmosh.com.au/mosh/how-it-works#non-prescription-treatments)
    - [Allied health treatments](https://support.getmosh.com.au/mosh/how-it-works#allied-health-treatments)
- [Orders & Shipping](https://support.getmosh.com.au/mosh/orders-shipping#main-content)

    - [Placing my order](https://support.getmosh.com.au/mosh/orders-shipping#placing-my-order)
    - [Tracking my order](https://support.getmosh.com.au/mosh/orders-shipping#tracking-my-order)
    - [Receiving my order](https://support.getmosh.com.au/mosh/orders-shipping#receiving-my-order)
    - [How do I change my postal address?](https://support.getmosh.com.au/mosh/orders-shipping#how-do-i-change-my-postal-address)
- [Treatment Information](https://support.getmosh.com.au/mosh/treatment-information#main-content)

    - [Script information](https://support.getmosh.com.au/mosh/treatment-information#script-information)
    - [Side effects & results](https://support.getmosh.com.au/mosh/treatment-information#side-effects-results)
    - [Directions for use](https://support.getmosh.com.au/mosh/treatment-information#directions-for-use)
    - [Changing my treatment](https://support.getmosh.com.au/mosh/treatment-information#changing-my-treatment)
    - [Medication information](https://support.getmosh.com.au/mosh/treatment-information#medication-information)
- [Consult Information](https://support.getmosh.com.au/mosh/consult-information#main-content)

    - [Practitioner information](https://support.getmosh.com.au/mosh/consult-information#practitioner-information)
    - [Therapist information](https://support.getmosh.com.au/mosh/consult-information#therapist-information)
    - [Appointment information](https://support.getmosh.com.au/mosh/consult-information#appointment-information)
- [Telehealth (including Mental Health)](https://support.getmosh.com.au/mosh/telehealth-including-mental-health)
- [Payments & Refunds](https://support.getmosh.com.au/mosh/payments-refunds#main-content)

    - [Refunds](https://support.getmosh.com.au/mosh/payments-refunds#refunds)
    - [Subscription information](https://support.getmosh.com.au/mosh/payments-refunds#subscription-information)
    - [Payment methods](https://support.getmosh.com.au/mosh/payments-refunds#payment-methods)
    - [Rebates and health insurance](https://support.getmosh.com.au/mosh/payments-refunds#rebates-and-health-insurance)
- [Managing your subscription](https://support.getmosh.com.au/mosh/managing-your-subscription#main-content)

    - [Update my information](https://support.getmosh.com.au/mosh/managing-your-subscription#update-my-information)
    - [Changing / cancelling my subscription](https://support.getmosh.com.au/mosh/managing-your-subscription#changing-cancelling-my-subscription)
- [Contacting Mosh](https://support.getmosh.com.au/mosh/contacting-mosh)
- [The other stuff](https://support.getmosh.com.au/mosh/the-other-stuff)

- [Home](https://www.getmosh.com.au/)
- [Pricing](https://www.getmosh.com.au/pricing)
- [Weight Loss](https://www.getmosh.com.au/weight-loss)
- [Hair Loss](https://www.getmosh.com.au/hair-loss)
- [Sexual Health](https://www.getmosh.com.au/erectile-dysfunction)
- [Skincare](https://www.getmosh.com.au/skin)

Copyright © 2026, Mosh

```json
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  "@type" : "MedicalClinic",
  "additionalType" : [ "" ],
  "address" : {
    "@type" : "PostalAddress",
    "addressLocality" : "Bondi Beach",
    "addressRegion" : "NSW",
    "postalCode" : "2026",
    "streetAddress" : "1a/164 Campbell Parade"
  },
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  },
  "description" : "Welcome to Mosh, the first Australian men’s wellness hub that’s totally online and completely tailored to you. We’re here to help reveal the version of you that you want the world to see - whether he’s hairier, harder or just more empowered to be himself - with scientifically-proven treatments delivered directly to your door.\r\n",
  "email" : "info@getmosh.com.au",
  "hasMap" : "https://goo.gl/maps/xTgVeMYZuFS2",
  "image" : "https://f.hubspotusercontent00.net/hubfs/2624959/mosh/logo/mosh_logo_square.png",
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  "telephone" : "1300 484 483",
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}
```