---
title: Payments & Refunds | Mosh FAQ
description: What you need to know about payments with Mosh.
---

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1. [Mosh FAQ](https://support.getmosh.com.au/mosh)
2. [Payments & Refunds](https://support.getmosh.com.au/mosh/payments-refunds)

# Payments & Refunds

 What you need to know about payments with Mosh.

## Refunds

- [What is your refund policy?](https://support.getmosh.com.au/mosh/what-is-your-refund-policy)

## Subscription information

- [Is Mosh a subscription service?](https://support.getmosh.com.au/mosh/is-mosh-a-subscription-service-1)
- [What does my subscription fee include?](https://support.getmosh.com.au/mosh/what-does-my-subscription-fee-include)
- [Am I locked into a contract?](https://support.getmosh.com.au/mosh/am-i-locked-into-a-contract)

## Payment methods

- [Do you partner with any pay-as-you-go providers?](https://support.getmosh.com.au/mosh/do-you-partner-with-any-pay-as-you-go-providers)
- [What payment methods are accepted?](https://support.getmosh.com.au/mosh/what-payment-methods-are-accepted)

## Rebates and health insurance

- [Can I claim psychology services on my private health insurance?](https://support.getmosh.com.au/mosh/can-i-claim-mental-health-services-on-my-private-health-insurance)
- [Can I get a Medicare rebate on a psychologist session?](https://support.getmosh.com.au/mosh/can-i-bulk-bill-mental-health-services)
- [Can I bulk bill medications and consults through medicare?](https://support.getmosh.com.au/mosh/can-i-bulk-bill-medications-through-medicare)
- [Can I access the Pharmaceutical Benefits Scheme (PBS) for treatments through Mosh?](https://support.getmosh.com.au/mosh/can-i-access-the-pharmaceutical-benefits-scheme-pbs-for-treatments-through-mosh)
- [Can I use my private health insurance?](https://support.getmosh.com.au/mosh/can-i-use-my-private-health-insurance)

- [About Mosh](https://support.getmosh.com.au/mosh/about-mosh)
- [Getting started](https://support.getmosh.com.au/mosh/getting-started)
- [How it works](https://support.getmosh.com.au/mosh/how-it-works#main-content)

    - [Prescription treatments](https://support.getmosh.com.au/mosh/how-it-works#prescription-treatments)
    - [Non-prescription treatments](https://support.getmosh.com.au/mosh/how-it-works#non-prescription-treatments)
    - [Allied health treatments](https://support.getmosh.com.au/mosh/how-it-works#allied-health-treatments)
- [Orders & Shipping](https://support.getmosh.com.au/mosh/orders-shipping#main-content)

    - [Placing my order](https://support.getmosh.com.au/mosh/orders-shipping#placing-my-order)
    - [Tracking my order](https://support.getmosh.com.au/mosh/orders-shipping#tracking-my-order)
    - [Receiving my order](https://support.getmosh.com.au/mosh/orders-shipping#receiving-my-order)
    - [How do I change my postal address?](https://support.getmosh.com.au/mosh/orders-shipping#how-do-i-change-my-postal-address)
- [Treatment Information](https://support.getmosh.com.au/mosh/treatment-information#main-content)

    - [Script information](https://support.getmosh.com.au/mosh/treatment-information#script-information)
    - [Side effects & results](https://support.getmosh.com.au/mosh/treatment-information#side-effects-results)
    - [Directions for use](https://support.getmosh.com.au/mosh/treatment-information#directions-for-use)
    - [Changing my treatment](https://support.getmosh.com.au/mosh/treatment-information#changing-my-treatment)
    - [Medication information](https://support.getmosh.com.au/mosh/treatment-information#medication-information)
- [Consult Information](https://support.getmosh.com.au/mosh/consult-information#main-content)

    - [Practitioner information](https://support.getmosh.com.au/mosh/consult-information#practitioner-information)
    - [Therapist information](https://support.getmosh.com.au/mosh/consult-information#therapist-information)
    - [Appointment information](https://support.getmosh.com.au/mosh/consult-information#appointment-information)
- [Telehealth (including Mental Health)](https://support.getmosh.com.au/mosh/telehealth-including-mental-health)
- [Payments & Refunds](https://support.getmosh.com.au/mosh/payments-refunds#main-content)

    - [Refunds](https://support.getmosh.com.au/mosh/payments-refunds#refunds)
    - [Subscription information](https://support.getmosh.com.au/mosh/payments-refunds#subscription-information)
    - [Payment methods](https://support.getmosh.com.au/mosh/payments-refunds#payment-methods)
    - [Rebates and health insurance](https://support.getmosh.com.au/mosh/payments-refunds#rebates-and-health-insurance)
- [Managing your subscription](https://support.getmosh.com.au/mosh/managing-your-subscription#main-content)

    - [Update my information](https://support.getmosh.com.au/mosh/managing-your-subscription#update-my-information)
    - [Changing / cancelling my subscription](https://support.getmosh.com.au/mosh/managing-your-subscription#changing-cancelling-my-subscription)
- [Contacting Mosh](https://support.getmosh.com.au/mosh/contacting-mosh)
- [The other stuff](https://support.getmosh.com.au/mosh/the-other-stuff)

- [Home](https://www.getmosh.com.au/)
- [Pricing](https://www.getmosh.com.au/pricing)
- [Weight Loss](https://www.getmosh.com.au/weight-loss)
- [Hair Loss](https://www.getmosh.com.au/hair-loss)
- [Sexual Health](https://www.getmosh.com.au/erectile-dysfunction)
- [Skincare](https://www.getmosh.com.au/skin)

Copyright © 2026, Mosh

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