---
title: How it works | Mosh FAQ
description: Everything you need to know about the Mosh service, how to sign-up and other questions you might have when considering Mosh.
---

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- [Home](https://www.getmosh.com.au/)
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- [Weight Loss](https://www.getmosh.com.au/weight-loss)
- [Hair Loss](https://www.getmosh.com.au/hair-loss)
- [Sexual Health](https://www.getmosh.com.au/erectile-dysfunction)
- [Skincare](https://www.getmosh.com.au/skin)

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- [Home](https://www.getmosh.com.au/)
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- [Weight Loss](https://www.getmosh.com.au/weight-loss)
- [Hair Loss](https://www.getmosh.com.au/hair-loss)
- [Sexual Health](https://www.getmosh.com.au/erectile-dysfunction)
- [Skincare](https://www.getmosh.com.au/skin)
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1. [Mosh FAQ](https://support.getmosh.com.au/mosh)
2. [How it works](https://support.getmosh.com.au/mosh/how-it-works)

# How it works

 Everything you need to know about the Mosh service, how to sign-up and other questions you might have when considering Mosh.

- [How does Mosh work?](https://support.getmosh.com.au/mosh/how-does-it-work)
- [Can I use more than one Mosh service?](https://support.getmosh.com.au/mosh/can-i-use-more-than-one-mosh-service)

## Prescription treatments

- [How do prescription treatments work?](https://support.getmosh.com.au/mosh/prescription-treatments)

## Non-prescription treatments

- [How do non-prescription treatments work?](https://support.getmosh.com.au/mosh/otc-treatment-options)

## Allied health treatments

- [How do allied health consultations work?](https://support.getmosh.com.au/mosh/allied-health-specialists)

- [About Mosh](https://support.getmosh.com.au/mosh/about-mosh)
- [Getting started](https://support.getmosh.com.au/mosh/getting-started)
- [How it works](https://support.getmosh.com.au/mosh/how-it-works#main-content)

    - [Prescription treatments](https://support.getmosh.com.au/mosh/how-it-works#prescription-treatments)
    - [Non-prescription treatments](https://support.getmosh.com.au/mosh/how-it-works#non-prescription-treatments)
    - [Allied health treatments](https://support.getmosh.com.au/mosh/how-it-works#allied-health-treatments)
- [Orders & Shipping](https://support.getmosh.com.au/mosh/orders-shipping#main-content)

    - [Placing my order](https://support.getmosh.com.au/mosh/orders-shipping#placing-my-order)
    - [Tracking my order](https://support.getmosh.com.au/mosh/orders-shipping#tracking-my-order)
    - [Receiving my order](https://support.getmosh.com.au/mosh/orders-shipping#receiving-my-order)
    - [How do I change my postal address?](https://support.getmosh.com.au/mosh/orders-shipping#how-do-i-change-my-postal-address)
- [Treatment Information](https://support.getmosh.com.au/mosh/treatment-information#main-content)

    - [Script information](https://support.getmosh.com.au/mosh/treatment-information#script-information)
    - [Side effects & results](https://support.getmosh.com.au/mosh/treatment-information#side-effects-results)
    - [Directions for use](https://support.getmosh.com.au/mosh/treatment-information#directions-for-use)
    - [Changing my treatment](https://support.getmosh.com.au/mosh/treatment-information#changing-my-treatment)
    - [Medication information](https://support.getmosh.com.au/mosh/treatment-information#medication-information)
- [Consult Information](https://support.getmosh.com.au/mosh/consult-information#main-content)

    - [Practitioner information](https://support.getmosh.com.au/mosh/consult-information#practitioner-information)
    - [Therapist information](https://support.getmosh.com.au/mosh/consult-information#therapist-information)
    - [Appointment information](https://support.getmosh.com.au/mosh/consult-information#appointment-information)
- [Telehealth (including Mental Health)](https://support.getmosh.com.au/mosh/telehealth-including-mental-health)
- [Payments & Refunds](https://support.getmosh.com.au/mosh/payments-refunds#main-content)

    - [Refunds](https://support.getmosh.com.au/mosh/payments-refunds#refunds)
    - [Subscription information](https://support.getmosh.com.au/mosh/payments-refunds#subscription-information)
    - [Payment methods](https://support.getmosh.com.au/mosh/payments-refunds#payment-methods)
    - [Rebates and health insurance](https://support.getmosh.com.au/mosh/payments-refunds#rebates-and-health-insurance)
- [Managing your subscription](https://support.getmosh.com.au/mosh/managing-your-subscription#main-content)

    - [Update my information](https://support.getmosh.com.au/mosh/managing-your-subscription#update-my-information)
    - [Changing / cancelling my subscription](https://support.getmosh.com.au/mosh/managing-your-subscription#changing-cancelling-my-subscription)
- [Contacting Mosh](https://support.getmosh.com.au/mosh/contacting-mosh)
- [The other stuff](https://support.getmosh.com.au/mosh/the-other-stuff)

- [Home](https://www.getmosh.com.au/)
- [Pricing](https://www.getmosh.com.au/pricing)
- [Weight Loss](https://www.getmosh.com.au/weight-loss)
- [Hair Loss](https://www.getmosh.com.au/hair-loss)
- [Sexual Health](https://www.getmosh.com.au/erectile-dysfunction)
- [Skincare](https://www.getmosh.com.au/skin)

Copyright © 2026, Mosh

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