Simple...We'll send you a link! 🔗😀
It generally takes 3-4 business days for the pharmacy to prepare your order for shipment.
💊 For prescription treatments, your order will be trackable once it has been picked up from a partner pharmacy.
📦 For over-the-counter treatments, your order will be trackable once it has been picked up from our warehouse.
Email Notification ✉️
When your order has been picked up by a delivery partner, you will receive an email with your tracking information.
Depending on the delivery partner assigned to your order, your tracking information will be available via a link to either the AusPost, Startrack or HDS website. The majority of orders will be sent via AusPost, however some weight loss medications require temperature control and will instead be sent via HDS.
Return to this link any time to track your order progress, until it arrives discreetly at your front door. Please note this tracking link may take up to 24 hours to activate from the time of the email sending. Example below 👇
Mosh Portal and Mosh App 📱
For orders delivered via AusPost, you can also track your order's progress at any time from your App or the Mosh portal. Simply log in and click "Orders" in the App, or "Track Orders" in the portal. 👇
You can download the app via these links:
Google play
Apple App store
If you still haven't received a tracking link after 4 days of order creation, please reference these articles 👇
Why haven't I received my order? (First order)
Why haven't I received my order yet? (This is a recurring order)
Click here to send us a support request.
Alternatively, we do also have a live chat for more immediate support. (9am-5pm AEST). You will be able to see this if it's available via the green bubble on the bottom right of this page
