---
title: When will I receive my order? (First time prescription treatments)
description: For most areas you will receive your package within 1-3 business days via express post.
---

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# When will I receive my order? (First time prescription treatments)

## For first-time prescription treatments, there are a number of steps your order must complete for it to reach your doorstep.

**Step 1: Practitioner writes your script after your video or phone consult:** After you have paid, had your initial consult (phone or video call) and finished your consent, your doctor will aim to write a script within 1-2 business days.

**Step 2: Practitioner sends your script to the pharmacy:** Your script is sent to a partner pharmacy within the same business day.

**Step 3: Partner pharmacy dispenses your treatment**

**Step 4: Delivery partner picks up your treatment**

For most products that **do not require temperature control** (we call these 'ambient' products), delivery timeframes are indicated by our [delivery partners](https://support.getmosh.com.au/mosh/delivery-partners?hsLang=en):

| **Area:** | **Delivery estimate from pick up:** |
| --- | --- |
| Sydney metro: | 1-3 business days |
| Melbourne metro: | 1-3 business days |
| Canberra: | 1-3 business days |
| Brisbane metro: | 1-3 business days |
| Adelaide metro: | 1-3 business days |
| Perth metro: | 1-3 business days |
| Tasmania metro: | 1-3 business days |
| Other areas: | 4-7 business days |

**Special note for Weight Loss treatments:** Some Weight Loss treatments require temperature controlled environments, including during transit. If this applies to your order, then your order will be picked up on a Wednesday and Friday from one pharmacy and Monday Tuesday and Thursday from other pharmacies. Delivery time will vary depending on location, but please allow up to 10 business days for delivery. 

**Also see:** [Where does Mosh deliver?](https://support.getmosh.com.au/mosh/where-does-mosh-deliver?hsLang=en) and [Mosh delivery partners](https://support.getmosh.com.au/mosh/delivery-partners?hsLang=en).

 

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