When will I receive my order? (First time prescription treatments)

For first-time prescription treatments:

After you have finished your consents and accepted your plan, your doctor will aim to write a script within 1-2 business days. This is immediately sent to a partner pharmacy, who will dispense the treatment and handover to a delivery partner to deliver.

For most products that do not require temperature control (we call these 'ambient' products), delivery timeframes are indicated by our delivery partners:

Sydney metro:

1-3 business days

Melbourne metro:

1-3 business days

Canberra:

1-3 business days

Brisbane metro: 

1-3 business days

Adelaide metro:

1-3 business days

Perth metro:

1-3 business days

Tasmania metro:

1-3 business days

Other areas:

4-7 business days

Special note for Weight Loss treatments: Some Weight Loss treatments require temperature controlled environments, including during transit. If this applies to your order, then your order will be picked up on a Monday, Wednesday, or Friday from the pharmacy. Delivery time will vary depending on location, but please allow up to 10 business days for delivery. 

Also see: Where does Mosh deliver? and Mosh delivery partners.