There are 4 key parts to your first order: (1) the quiz, (2) payment and completing your details, (3) the consultation, and (4) the preparation and delivery of your treatment.
STAGE 1: THE QUIZ
- First, from the home page, select the health category you want to treat.
- Next, complete the online assessment quiz. At the end of the quiz, you’ll be prompted to choose a password and create a Mosh portal.
- Your answers will be sent to the next available prescribing practitioner for medical review. Don’t worry, your information will be kept secure and confidential. Click here to view our Privacy Policy.
- Based on their independent assessment, the prescribing practitioner will send you a recommended treatment plan. We’ll notify you via email and SMS when this information is available to view in your Mosh portal.
- Log on to your Mosh or Moshy portal to view your plan. Your portal has a messaging feature which allows you and your doctor to ask each other questions as you decide what treatment is right for you.
STAGE 2: PAYMENT & OTHER IMPORTANT DETAILS
- Once you’re happy with your treatment plan, you can add to cart and check-out. Mosh and Moshy are subscription services. Here, you’ll be able to select the frequency of your deliveries. You’ll also see an option to pre-pay for more months and save! See Managing your Subscription and Payments & Refunds for more information.
- After checking out, you’ll need to upload a few documents. This includes:
- a copy of your ID (for verification purposes);
- your Medicare details (to ensure your consultation is free of charge);
- some photos to assist your practitioner’s review (if applicable).
- We also need you to complete a short list of consents to ensure you understand the nature of the treatment.
STAGE 3: THE CONSULTATION
Congrats! You've subscribed for your treatment plan, and made your first payment! Now what?
- If you are a first-time Mosh customer, or it has been > 12 months since you’ve spoken to a doctor on our platforms, you will be asked to book in a phone consultation with a doctor (video consultations are also available if you prefer!). This is an important opportunity to ask any remaining questions and clarify your treatment plan. You can choose to book a time that suits you, or to request a call-back from the next available practitioner. See What happens if I miss an appointment?
STAGE 4: PREPARING & DELIVERING YOUR TREATMENT
- The prescribing practitioner will write you a script. Sometimes your script will have repeats, however this is at the practitioner’s discretion and dependent on a variety of factors. For more information, see How many script repeats will I get?
- Your script will be sent to a partner pharmacy to dispense your treatment. Please note that if your prescription requires compounding please allow an additional 5-7 business days for the pharmacy to compound your medication. See Does Mosh own pharmacies?
- The treatment will be express-posted to you. See Delivery Partners and When will I receive my order? for more information.