---
title: How does my first prescription order work?
description: "There are 4 key parts to your first order: (1) the quiz, (2) payment and completing your details, (3) the consultation, and (4) the preparation and delivery of your treatment."
---

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1. [Mosh FAQ](https://support.getmosh.com.au/mosh?hsLang=en)
2. [Getting started](https://support.getmosh.com.au/mosh/getting-started?hsLang=en)

# How does my first prescription order work?

## There are 4 key parts to your first order: (1) the quiz, (2) payment and completing your details, (3) the consultation, and (4) the preparation and delivery of your treatment.

**STAGE 1: THE QUIZ**

1. First, from the [home page](https://www.getmosh.com.au/), **select the health category** you want to treat.
2. Next, complete the **online assessment quiz**. At the end of the quiz, you’ll be prompted to choose a password and create a Mosh portal.
3. Your answers will be sent to the next available prescribing practitioner for **medical** **review**. Don’t worry, your information will be kept secure and confidential. Click here to view our [Privacy Policy](https://www.getmosh.com.au/privacy#:~:text=We%20only%20collect%20sensitive%20health,described%20in%20the%20next%20section.).
4. Based on their independent assessment, the prescribing practitioner will send you a **recommended treatment plan**. We’ll notify you via email and SMS when this information is available to view in your [Mosh portal](https://www.getmosh.com.au/users/sign_in).
5. [Log on](https://www.getmosh.com.au/users/sign_in) to your Mosh or Moshy portal to **view your plan**. Your portal has a messaging feature which allows you and your doctor to ask each other questions as you decide what treatment is right for you.

**STAGE 2: PAYMENT & OTHER IMPORTANT DETAILS**

1. Once you’re happy with your treatment plan, you can add to cart and **check-out**. Mosh and Moshy are subscription services. Here, you’ll be able to select the frequency of your deliveries. You’ll also see an option to pre-pay for more months and save! See [Managing your Subscription](https://support.getmosh.com.au/mosh/managing-your-subscription?hsLang=en) and [Payments & Refunds](https://support.getmosh.com.au/mosh/payments-refunds?hsLang=en) for more information.
2. After checking out, you’ll need to **upload a few documents**. This includes:  
     1. a copy of your ID (for verification purposes);
     2. your Medicare details (to ensure your consultation is free of charge);
     3. some photos to assist your practitioner’s review (if applicable).
3. We also need you to complete a short list of **consents** to ensure you understand the nature of the treatment.

**STAGE 3: THE CONSULTATION  
Congrats! You've subscribed for your treatment plan, and made your first payment! Now what?**

1. If you are a first-time Mosh customer, or it has been over 12 months since you’ve spoken to a Practitioner on our platforms, you will be asked to [**book in a phone or video consultation**](https://www.getmosh.com.au/medical_support)with a Practitioner. This is an important opportunity to ask any remaining questions and clarify your treatment plan. You can choose to book a time that suits you, or to request a call-back from the next available practitioner. See [What happens if I miss an appointment?](https://support.getmosh.com.au/mosh/missing-an-appointment?hsLang=en)

**STAGE 4: PREPARING & DELIVERING YOUR TREATMENT**

1. The **prescribing practitioner will write you a script**. Sometimes your script will have repeats, however this is at the practitioner’s discretion and dependent on a variety of factors. For more information, see [How many script repeats will I get?](https://support.getmosh.com.au/mosh/how-many-repeats-will-i-get?hsLang=en)
2. Your script will be sent to a **partner pharmacy to dispense your treatment**. Please note that if your prescription requires cold chain delivery these are only collected on certain days.
3. The treatment will be **express-posted** to you or sent cold chain if it needs refrigeration . See [Delivery Partners](https://support.getmosh.com.au/mosh/delivery-partners?hsLang=en) and[When will I receive my order?](https://support.getmosh.com.au/e3t/Ctc/ZQ+50013/cjHbm04/Jll2-6qcW7Y8-PT6lZ3l5W9cdtXt4CDf-WW3Q0m_k51-4wNW1S1Zgv5Kk318W1PxWSw37rHzGW8HkdcJ15cQJ8W1LHf411HF-hjW3p1h5M7KrdqtW4xY10d7qTQq2W1DmZB-3T0qT5W6rbHh575TpfdW8qnr6K62m0KsW47Vh0s8bMmRwW54PbWn8sFbZ3N3BzT0X_KFmbW4fbPXh6f0lk-VSL50x6V7zs9W5ZpnNN4kNB_DW2FWBCj3VW-qLW5HSv2b5T7LmhW6C1WxM5mB5-4W6jW5Ts11BQjrW78D9Nm2bpgbVW8lPX8w9lFzzgN5SYnT8z7LlkW1yKR_K8NF_RNW5l86bl99JMHsf5y4N4n04?hsLang=en)for more information.

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- [The other stuff](https://support.getmosh.com.au/mosh/the-other-stuff?hsLang=en)

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