We are so excited that you have chosen Mosh to assist with your healthcare journey!
Medical concerns go to our medical operations team. ⚕️
Non-medical concerns go to our Customer Care team. 🕵️
Customer Care team 🕵️
The customer care team can assist with all non-medical enquiries: - Mosh or Moshy Portal assistance.
- Updating details (email, password, address, etc.). Most of these can be updated via the profile page of your Mosh Portal.
- Information on your plan or about your next steps.
- Billing and payment enquiries.
- Order status updates.
- Order Tracking.
- Technical issues.
- Exciting feedback on your treatment journey.
- Complaints.
Email contact ✉️
Click here to send us a support request that will be responded to via email.
You should expect to receive a response within 1-3 business days. Please note that sending multiple emails will create multiple email threads in our system and may slow down our response.
Live chat 💬
We do also have a live chat for more immediate support. (9am-5pm, Monday to Friday AEST). You will be able to see this if it's available via the green bubble on the bottom right of this page.
Medical Support 👨⚕️👩⚕️
If it is a medical emergency please contact local emergency services by dialling 000.
The nursing team can assist with all medical enquiries:
- Treatment instructions.
- Treatment information.
- Treatment questions.
- Change of treatment requests.
- Side effects
- Lack of results
Message a nurse. 🏥
Our friendly team of nurses are available to triage any of your medical questions and connect you with a doctor if required.
To contact medical support via the App, click on the "Support" tab at the bottom right of the App, and select "Medical advice, side effects or results".👇
To contact medical support in the browser, login and click on "Medical care" in the menu on the left. 👇 Please select the box called, "Message a nurse" on the here 👇
Please select the box called, "Message a nurse" as seen here 👇
