---
title: Contact Mosh for Support 💚
description: Click here to send us a support request that will be responded to via email. You should expect to receive a response within 1-3 business days. Please note that sending multiple emails will create mult
---

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[Contact Us](https://support.getmosh.com.au/mosh/kb-tickets/new?hsLang=en)

[![mosh\_logo\_dark](https://support.getmosh.com.au/hs-fs/hubfs/mosh_logo_dark.png?width=100&height=48&name=mosh_logo_dark.png)](https://www.getmosh.com.au/)

- [Home](https://www.getmosh.com.au/)
- [Pricing](https://www.getmosh.com.au/pricing)
- [Weight Loss](https://www.getmosh.com.au/weight-loss)
- [Hair Loss](https://www.getmosh.com.au/hair-loss)
- [Sexual Health](https://www.getmosh.com.au/erectile-dysfunction)
- [Skincare](https://www.getmosh.com.au/skin)

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- [Home](https://www.getmosh.com.au/)
- [Pricing](https://www.getmosh.com.au/pricing)
- [Weight Loss](https://www.getmosh.com.au/weight-loss)
- [Hair Loss](https://www.getmosh.com.au/hair-loss)
- [Sexual Health](https://www.getmosh.com.au/erectile-dysfunction)
- [Skincare](https://www.getmosh.com.au/skin)
- English
  
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- [Contact Us](https://support.getmosh.com.au/mosh/kb-tickets/new)
- [Contact us](https://www.getmosh.com.au/contact)

[Contact us](https://www.getmosh.com.au/contact)

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1. [Mosh FAQ](https://support.getmosh.com.au/mosh?hsLang=en)
2. [Contacting Mosh](https://support.getmosh.com.au/mosh/contacting-mosh?hsLang=en)

# Contact Mosh for Support 💚

### We are so excited that you have chosen Mosh or Moshy to assist with your healthcare journey!

#### [Medical concerns go to our medical operations team. ⚕️](https://support.getmosh.com.au/mosh/what-are-my-options-to-contact-mosh#Medical)

#### [Non-medical concerns go to our Customer Care team. 🕵️](https://support.getmosh.com.au/mosh/what-are-my-options-to-contact-mosh#CS)

---

#### Customer Care team 🕵️

 The customer care team can assist with all non-medical enquiries: 

- Mosh or Moshy Portal assistance.
- Updating details (email, password, address, etc.). Most of these can be updated via the [profile page of your Mosh Portal.](https://app.getmosh.com.au/profiles)
- Information on your plan or about your next steps.
- Billing and payment enquiries.
- Order status updates.
- Order Tracking.
- Technical issues.
- Exciting feedback on your treatment journey.
- Complaints and feedback.

#### Email contact ✉️

[Click here to send us a support request that will be responded to via email.](https://support.getmosh.com.au/mosh/kb-tickets/new?hsLang=en)

You should expect to receive a response within 1-3 business days. Please note that sending multiple emails will create multiple email threads in our system and may slow down our response.

#### Live chat 💬

We do also have a live chat for more immediate support. (9am-5pm, Monday to Friday AEST). You will be able to see this if it's available via the green bubble on the bottom right of this page.

 

![](https://support.getmosh.com.au/hs-fs/hubfs/Screenshot%202024-10-09%20at%204-52-06%E2%80%AFpm-png-1.png?width=271&height=214&name=Screenshot%202024-10-09%20at%204-52-06%E2%80%AFpm-png-1.png)

---

#### Medical Support 👨‍⚕️👩‍⚕️

#### If it is a medical emergency please contact local emergency services by dialling 000.

The nursing team can assist with all medical enquiries: 

- Treatment instructions.
- Treatment information.
- Treatment questions.
- Change of treatment requests.
- Side effects
- Lack of results

#### Message a nurse. 🏥

Our friendly team of nurses are available to triage any of your medical questions and connect you with a doctor if required. 

To contact medical support via the App, click on the "**Support**" tab at the bottom right of the App, and select "**Medical advice, side effects or results**".👇

![IMG\_6948-1](https://support.getmosh.com.au/hs-fs/hubfs/IMG_6948-1.png?width=216&height=467&name=IMG_6948-1.png)

 

To contact medical support in the browser, [login](https://www.getmosh.com.au/medical_support) and click on "[**Medical care**](https://app.getmosh.com.au/medical_support)" in the menu on the left. 👇 Please select the box called, "Message a nurse" on the here 👇

![Screen Shot 2024-03-26 at 9-04-06 am-png-1 copy](https://support.getmosh.com.au/hs-fs/hubfs/Screen%20Shot%202024-03-26%20at%209-04-06%20am-png-1%20copy.jpg?width=213&height=587&name=Screen%20Shot%202024-03-26%20at%209-04-06%20am-png-1%20copy.jpg)

Please select the box called,**["Message a nurse"](https://app.getmosh.com.au/medical_support)** as seen here 👇

![](https://support.getmosh.com.au/hs-fs/hubfs/image-png-May-19-2025-02-17-20-6288-AM.png?width=302&height=180&name=image-png-May-19-2025-02-17-20-6288-AM.png)

 

### Contact Mosh for Support 💚

[Click here to find our support options.](https://support.getmosh.com.au/mosh/what-are-my-options-to-contact-mosh)

- [About Mosh](https://support.getmosh.com.au/mosh/about-mosh?hsLang=en)
- [Getting started](https://support.getmosh.com.au/mosh/getting-started?hsLang=en)
- [How it works](https://support.getmosh.com.au/mosh/how-it-works?hsLang=en#main-content)

    - [Prescription treatments](https://support.getmosh.com.au/mosh/how-it-works?hsLang=en#prescription-treatments)
    - [Non-prescription treatments](https://support.getmosh.com.au/mosh/how-it-works?hsLang=en#non-prescription-treatments)
    - [Allied health treatments](https://support.getmosh.com.au/mosh/how-it-works?hsLang=en#allied-health-treatments)
- [Orders & Shipping](https://support.getmosh.com.au/mosh/orders-shipping?hsLang=en#main-content)

    - [Placing my order](https://support.getmosh.com.au/mosh/orders-shipping?hsLang=en#placing-my-order)
    - [Tracking my order](https://support.getmosh.com.au/mosh/orders-shipping?hsLang=en#tracking-my-order)
    - [Receiving my order](https://support.getmosh.com.au/mosh/orders-shipping?hsLang=en#receiving-my-order)
    - [How do I change my postal address?](https://support.getmosh.com.au/mosh/orders-shipping?hsLang=en#how-do-i-change-my-postal-address)
- [Treatment Information](https://support.getmosh.com.au/mosh/treatment-information?hsLang=en#main-content)

    - [Script information](https://support.getmosh.com.au/mosh/treatment-information?hsLang=en#script-information)
    - [Side effects & results](https://support.getmosh.com.au/mosh/treatment-information?hsLang=en#side-effects-results)
    - [Directions for use](https://support.getmosh.com.au/mosh/treatment-information?hsLang=en#directions-for-use)
    - [Changing my treatment](https://support.getmosh.com.au/mosh/treatment-information?hsLang=en#changing-my-treatment)
    - [Medication information](https://support.getmosh.com.au/mosh/treatment-information?hsLang=en#medication-information)
- [Consult Information](https://support.getmosh.com.au/mosh/consult-information?hsLang=en#main-content)

    - [Practitioner information](https://support.getmosh.com.au/mosh/consult-information?hsLang=en#practitioner-information)
    - [Therapist information](https://support.getmosh.com.au/mosh/consult-information?hsLang=en#therapist-information)
    - [Appointment information](https://support.getmosh.com.au/mosh/consult-information?hsLang=en#appointment-information)
- [Telehealth (including Mental Health)](https://support.getmosh.com.au/mosh/telehealth-including-mental-health?hsLang=en)
- [Payments & Refunds](https://support.getmosh.com.au/mosh/payments-refunds?hsLang=en#main-content)

    - [Refunds](https://support.getmosh.com.au/mosh/payments-refunds?hsLang=en#refunds)
    - [Subscription information](https://support.getmosh.com.au/mosh/payments-refunds?hsLang=en#subscription-information)
    - [Payment methods](https://support.getmosh.com.au/mosh/payments-refunds?hsLang=en#payment-methods)
    - [Rebates and health insurance](https://support.getmosh.com.au/mosh/payments-refunds?hsLang=en#rebates-and-health-insurance)
- [Managing your subscription](https://support.getmosh.com.au/mosh/managing-your-subscription?hsLang=en#main-content)

    - [Update my information](https://support.getmosh.com.au/mosh/managing-your-subscription?hsLang=en#update-my-information)
    - [Changing / cancelling my subscription](https://support.getmosh.com.au/mosh/managing-your-subscription?hsLang=en#changing-cancelling-my-subscription)
- [Contacting Mosh](https://support.getmosh.com.au/mosh/contacting-mosh?hsLang=en)
- [The other stuff](https://support.getmosh.com.au/mosh/the-other-stuff?hsLang=en)

- [Home](https://www.getmosh.com.au/)
- [Pricing](https://www.getmosh.com.au/pricing)
- [Weight Loss](https://www.getmosh.com.au/weight-loss)
- [Hair Loss](https://www.getmosh.com.au/hair-loss)
- [Sexual Health](https://www.getmosh.com.au/erectile-dysfunction)
- [Skincare](https://www.getmosh.com.au/skin)

Copyright © 2026, Mosh

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