Oh no! š¢ We understand sometimes something may not be right for you or your circumstances may have changed.
It could possibly be that you've hit your goals, which is awesome! š
We would still love the opportunity to make things right if there has been an issue or to simply discuss your options for the future because your health journey is important to us! š
Click the options below or scroll š
Discuss with billing, pricing or order issues with our Customer Care team. ā¤ļø
Reach out to our medical team to discuss side effects, lack of results or treatment options. šØāāļøš©āāļø
How about snoozing your account instead? š¤
Steps for cancelling your subscription. ā
Discuss with billing, pricing or order issues with our Customer Care team. ā¤ļø
Click here to send us a support request.
Message our live chat for more immediate support. (9am-5pm NSW Time). You will be able to see this if it's available via the green bubble on the bottom right of this page.
Reach out to our medical team to discuss side effects, lack of results or treatment options. šØāāļøš©āāļø
If it is a medical emergency please contact local emergency services by dialling 000. š
Please be aware that you're subscription will continue to bill while your subscription is active. You can push back your billing date by following these instructions.
There are two ways of reaching out to our lovely medical team.
šOn your Web browser.
šOn the Mosh App.
If you're contacting the team via your browser,
login to your Mosh Portal, and click on the "Medical Care" tab on the left. From here, you can either schedule a call with a practitioner who has the ability to review and change your treatment, or ask your query to one of our nurses. If necessary, the nurse can also connect you with a doctor. š
If you're contacting the medical team on your Mosh App,
Simply open up the App and click on the "Treatment" tab on the bottom of the screen. 
How about snoozing your account instead? š¤
When a billing or order date occurs, we will attempt to make a payment for your treatment plan. If the payment is successful, an order will be created. If there is a valid script on file, your order will be sent to the pharmacy for preparation and delivery.
You may have an excess supply of medication or you would simply like to take a break for a little while. We're happy to accommodate this request!
We've given you the control over your treatment plan and billing dates! š®
If you're snoozing via your browser,
Step 1: Login to your Mosh account by clicking here.
Step 2: Click on the Manage subscription on the left side. 
Step 3: Click on the Manage button for the active subscription. (If you have multiple subscriptions that you want to snooze, you will have to repeat the steps for each subscription.)
Step 4: Click on the grey pencil next to Next Order date
Step 5: Follow the prompts to adjust your date. You can return to this manage subscription page to ensure your change took effect! š
Steps for cancelling your subscription. ā
Iām already sad writing this. Of course if Mosh is no longer right for you or something has changed we understand.
We promise we won't show up at your window with a boombox to win you back! š¶
To cancel your Mosh subscription:
Step 1: Login to your Mosh account by clicking here.
Step 2: Click on Manage subscription on the left side.
Step 3: Click on the Manage button for the active subscription. (If you have multiple subscriptions that you want to cancel, you will have to repeat the steps for each subscription.)
Step 4: Click the Cancel subscription button under your treatment. You will be presented with a number of prompts. You can return to this manage subscription page after going through the options to ensure your change took effect. Your treatment should no longer say Active if you successfully cancelled your subscription.
Please be aware that cancelling your subscription does not cancel existing orders. You will need to contact our Customer care team to see if it's possible to cancel your order.
Lastly, we want to wish you all the best in the future! š