The TLDR: Moshy is a platform that connects you, your health practitioner, and your pharmacy. Together, we help you find a treatment tailored to your health concern, and have that treatment delivered regularly to your door.
We have built our platform to help you do all of this from the comfort of your home, online.
It begins with a simple quiz, followed by a doctor’s call, and consenting to receive your prescription from a partner pharmacy. When your script runs out, you will do another quiz to renew your prescription. Treatments are sent out automatically as long as you have a valid script, and most plans are billed quarterly.
However, a lot goes into making the sausage. This is what to expect in more detail:
- First, from the home page, select the health category you want to treat.
- Next, complete the online assessment quiz. At the end of the quiz, you’ll be prompted to choose a password and create a Moshy portal.
- Your answers will be sent to the next available prescribing practitioner for medical review. Don’t worry, your information will be kept secure and confidential. Click here to view our Privacy Policy.
- Based on their independent assessment, the prescribing practitioner will send you a recommended treatment plan. We’ll notify you via email and SMS when this information is available to view in your Moshy portal.
- Log on to your Moshy portal to view your plan. Your portal has a messaging feature which allows you and your doctor to ask each other questions as you decide what treatment is right for you.
- Once you’re happy with your treatment plan, you can add to cart and check-out. Moshy is a subscription service. Here, you’ll be able to select the frequency of your deliveries. You’ll also see an option to pre-pay for more months and save! See Managing your Subscription and Payments & Refunds for more information.
- After checking out, you’ll need to upload a few documents. This includes:
- a copy of your ID (for verification purposes);
- your Medicare details (to ensure your consultation is free of charge);
- some photos to assist your practitioner’s review (if applicable).
- We also need you to complete a short list of consents to ensure you understand the nature of the treatment.
- If you are a first-time Moshy customer, or it has been > 12 months since you’ve spoken to a doctor on our platforms, you will be asked to book in a phone consultation with a doctor (video consultations are also available if you prefer!). This is an important opportunity to ask any remaining questions and clarify your treatment plan. You can choose to book a time that suits you, or to request a call-back from the next available practitioner. See What happens if I miss an appointment?
- The prescribing practitioner will write you a script. Sometimes your script will have repeats, however this is at the practitioner’s discretion and dependent on a variety of factors. For more information, see How many script repeats will I get?
- Your script will be sent to a partner pharmacy to dispense your treatment. See Does Moshy own pharmacies?
- The treatment will be express-posted to you. See Delivery Partners and When will I receive my order? for more information.
- When you are about to run out of treatment, we will check to see if you have remaining repeats on your script.
- If you have remaining repeats left on your script, we will automatically ship your next order to you so that you can remain on top of your treatments, hassle free. To snooze or delay your next order, see Managing your Subscription.
- When you run out of repeats on your script, we will send you an SMS and email reminder to check in with a prescribing practitioner. These check-ins are 100% online, in the form of a quick renewal questionnaire. We’ve included these check-ins in your membership, meaning they will be at no additional cost to you. See Renewing my prescription for more information.
- At any time, you can reach out to a doctor or any of our medical team (including registered nurses and nurse practitioners) via your Moshy portal. This is a great way to ask questions and check in on your progress. See Contact us for more information.
- If you are unsatisfied with your treatment at any time, you can ask questions, request a treatment review or change of treatment, or request a refund or credit note. See Payments & Refunds for more.