Travelling with your weight loss medication requires careful planning to ensure a smooth and hassle-free trip. Here is all the information you need to know:
- Before travelling, it's a good idea to check with your destination country to ensure your medication or device is allowed, and to confirm any potential restrictions. 🌍
- Please remember to keep your treatment in its original packaging with the pharmacy label, as it contains important details. 📦
- For travels during a flight, it is recommended to keep your weight loss treatment in a refrigerated bag or in the aeroplane fridge. 🥶
- Be sure to inform the airline that you’re carrying needles with your medication and follow their specific rules, as these can vary between airlines. 🛫
- If you need a travel letter for your trip, please go to the Medical Care tab of your Mosh or Moshy Portal and message one of our friendly nurses to request this. Refer to this section of this FAQ.
- For more information on travelling with medicines and medical devices from Australia, visit "Travelling with medicines and medical devices"
General storage instructions for your weight loss medications
- Keep your unopened treatment in a refrigerator (2°C to 8°C)
- After the first use, the treatment can be stored in the refrigerator between 2°C to 8°C or at room temperature (up to 30°C) for 21 to 30 days. Please consult your Medical Support Team for specific storage instructions.
- Keep away from the cooling element
- Do not freeze or use treatment that may have been frozen
- Store the treatment without a needle attached
- Never use treatment after the expiry date (month, year) stamped or printed on the carton
- Never use injectable weight loss treatment if the solution is not clear and colourless, or almost colourless
Medical Support Team (storage instructions, travel letters and medical information):
- Please go to your Mosh Portal via this link.
- Access the left side panel and click "Medical Care"
Customer Care Team (Portal support, order information and billing assistance):
Click here to send us a support request.
Alternatively, we do also have a live chat for more immediate support. (9am-5pm AEST). You will be able to see this if it's available via the green bubble on the bottom right of this page.
