How do I reschedule my appointment?

Plans change, we get it! How you reschedule depends on how your consult is set up 👇

Booked a video consult?
You can reschedule or cancel it in the Appointments tab of your Mosh portal, any time before your appointment starts. You’ll need to use a web browser for this, as appointments can’t be managed in the Mosh app.

If you cancel, you’ll get a prompt in your portal to rebook. You can choose a new video consult time or join the callback queue instead, unless your practitioner has asked for a video consult.

Once your appointment time has passed, it can’t be changed. If you missed it, see What happens if I miss my appointment?

In the callback queue?
There’s no set time to change, but you’re in control of when we call. When a practitioner is nearly ready, we’ll text you to check you’re free:

• Reply Y and a practitioner will call you within about 15 minutes. When you answer, you’ll hear a short message asking you to hold. Please don’t hang up, as your practitioner will join shortly.
• Reply N if now’s not a good time. You’ll move down the queue, and we’ll text you again later.

A few tips:

• Reply with just Y or N, as we can’t read other messages.
• Reply within 30 minutes, otherwise we’ll treat it as a no and text you again later.
• Save our number from your portal Dashboard so our call doesn’t get blocked.

If you miss our call, we’ll add you back to the queue. After 3 missed calls, we’ll ask you to book a video consult or rejoin the queue.

Would you rather book a set time? Get in touch with our team and we’ll switch you to a video consult.

Still have a question? Here’s how to reach our team 💚