---
title: What are my healthcare rights when using Mosh?
description: As part of Mosh's adherence to the Australian Charter of Healthcare Rights, it covers what what you can expect when receiving health care.
---

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2. [About Mosh](https://support.getmosh.com.au/mosh/about-mosh?hsLang=en)

# What are my healthcare rights when using Mosh?

## As part of Mosh's adherence to the Australian Charter of Healthcare Rights, it covers what what you can expect when receiving health care.

This covers right to access the following: 

- - To access Healthcare services and treatment that meets my needs
    - To receive safe and high quality health care that meets national standards
    - Be cared for in an environment that is safe and makes me feel safe
    - Be treated as an individual, and with dignity and respect  
    - Have my Culture, Identity, Beliefs and choices recognised and respected
    - Ask questions and be involved in open and honest communication  
    - Make decisions with my Healthcare provider, to the extent that I choose and am able to include the people that I want in planning and decision-making
    - Clear information about my condition, the possible benefits and risks of different tests and treatments, so I can give my informed consent  
    - Receive information about services, waiting times and costs  
    - Be given assistance, when I need it, to help me to understand and use health information  
    - Access my health information  
    - Be told if something has gone wrong during my health care treatment, how it happened, how it may affect me and what is being done to make care safer
    - Have my personal privacy respected  
    - Have information about Me and my health kept secure and confidential
    - Provide feedback or make a complaint without it affecting the way that I am treated  
    - Have my concerns addressed in a transparent and timely way  
    - Share my experience and participate to improve the quality of care and health services
   For more information on your rights, [please see here.](https://www.safetyandquality.gov.au/sites/default/files/2019-06/Charter%20of%20Healthcare%20Rights%20A4%20poster%20ACCESSIBLE%20pdf.pdf)

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