---
title: How do I use the Mosh app?
description: Wondering how to use the Mosh app? Learn how to download, log in, and access key features like progress tracking, meal plans, and direct medical support.
---

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- [Home](https://www.getmosh.com.au/)
- [Pricing](https://www.getmosh.com.au/pricing)
- [Weight Loss](https://www.getmosh.com.au/weight-loss)
- [Hair Loss](https://www.getmosh.com.au/hair-loss)
- [Sexual Health](https://www.getmosh.com.au/erectile-dysfunction)
- [Skincare](https://www.getmosh.com.au/skin)

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- [Home](https://www.getmosh.com.au/)
- [Pricing](https://www.getmosh.com.au/pricing)
- [Weight Loss](https://www.getmosh.com.au/weight-loss)
- [Hair Loss](https://www.getmosh.com.au/hair-loss)
- [Sexual Health](https://www.getmosh.com.au/erectile-dysfunction)
- [Skincare](https://www.getmosh.com.au/skin)
- English
  
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- [Contact Us](https://support.getmosh.com.au/mosh/kb-tickets/new)
- [Contact us](https://www.getmosh.com.au/contact)

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1. [Mosh FAQ](https://support.getmosh.com.au/mosh?hsLang=en)
2. [How it works](https://support.getmosh.com.au/mosh/how-it-works?hsLang=en)

# How do I use the Mosh app?

The Mosh app puts your treatment, support and progress all in one place 📱

**Download the app**

- iPhone: [App Store](https://apps.apple.com/app/mosh/id6471166936)
- Android: [Google Play](https://play.google.com/store/apps/details?id=com.getmosh.app)

**Logging in**  
Log in with the same details you use for your Mosh portal.

- **Signed up with an email and password?** Type them in. Don’t tap “Continue with Google” or “Continue with Apple”, as this can create a new, empty account.
- **Signed up with Google or Apple?** Use the same option you signed up with.
- **Forgotten your password?** See [Having trouble logging in?](https://support.getmosh.com.au/mosh/how-do-i-reset-my-account-password-reset?hsLang=en)

**What you can do in the app**

- view your treatment information and notifications
- get updates on your orders
- message our medical team: tap **Support**, then choose **Medical advice, side effects or results**
- track your habits
- find answers to common questions

**On a weight loss plan?** You’ll also get:

- dietitian-curated meal plans and thousands of recipes
- a food tracker, including an AI meal scanner: snap a photo of your meal for an estimate of its calories and nutrients
- weight, BMI and waist tracking, plus a photo timeline of your progress
- guidance on managing side effects and getting the most from your treatment

Weight tracking is only available in the app, not in your web portal.

**Things you’ll still need your web portal for**  
To reschedule or cancel a video consult, log in to your [Mosh portal](https://app.getmosh.com.au/appointments) in a web browser, as appointments can’t be managed in the app.

**Having trouble?**

- **Can’t log in?** Check you’re using the same email address as your web portal, and try logging in there. If that works but the app doesn’t, make sure your app is up to date.
- **Can’t find the app in your app store?** The app is available in Australia and New Zealand. If it doesn’t appear, check that the country set in your App Store or Google Play account is Australia.

**Still stuck?** [Here’s how to reach our team](https://support.getmosh.com.au/mosh/what-are-my-options-to-contact-mosh?hsLang=en) 💚

- [About Mosh](https://support.getmosh.com.au/mosh/about-mosh?hsLang=en)
- [Getting started](https://support.getmosh.com.au/mosh/getting-started?hsLang=en)
- [How it works](https://support.getmosh.com.au/mosh/how-it-works?hsLang=en#main-content)

    - [Prescription treatments](https://support.getmosh.com.au/mosh/how-it-works?hsLang=en#prescription-treatments)
    - [Non-prescription treatments](https://support.getmosh.com.au/mosh/how-it-works?hsLang=en#non-prescription-treatments)
    - [Allied health treatments](https://support.getmosh.com.au/mosh/how-it-works?hsLang=en#allied-health-treatments)
- [Orders & Shipping](https://support.getmosh.com.au/mosh/orders-shipping?hsLang=en#main-content)

    - [Placing my order](https://support.getmosh.com.au/mosh/orders-shipping?hsLang=en#placing-my-order)
    - [Tracking my order](https://support.getmosh.com.au/mosh/orders-shipping?hsLang=en#tracking-my-order)
    - [Receiving my order](https://support.getmosh.com.au/mosh/orders-shipping?hsLang=en#receiving-my-order)
    - [How do I change my postal address?](https://support.getmosh.com.au/mosh/orders-shipping?hsLang=en#how-do-i-change-my-postal-address)
- [Treatment Information](https://support.getmosh.com.au/mosh/treatment-information?hsLang=en#main-content)

    - [Script information](https://support.getmosh.com.au/mosh/treatment-information?hsLang=en#script-information)
    - [Side effects & results](https://support.getmosh.com.au/mosh/treatment-information?hsLang=en#side-effects-results)
    - [Directions for use](https://support.getmosh.com.au/mosh/treatment-information?hsLang=en#directions-for-use)
    - [Changing my treatment](https://support.getmosh.com.au/mosh/treatment-information?hsLang=en#changing-my-treatment)
    - [Medication information](https://support.getmosh.com.au/mosh/treatment-information?hsLang=en#medication-information)
- [Consult Information](https://support.getmosh.com.au/mosh/consult-information?hsLang=en#main-content)

    - [Practitioner information](https://support.getmosh.com.au/mosh/consult-information?hsLang=en#practitioner-information)
    - [Therapist information](https://support.getmosh.com.au/mosh/consult-information?hsLang=en#therapist-information)
    - [Appointment information](https://support.getmosh.com.au/mosh/consult-information?hsLang=en#appointment-information)
- [Telehealth (including Mental Health)](https://support.getmosh.com.au/mosh/telehealth-including-mental-health?hsLang=en)
- [Payments & Refunds](https://support.getmosh.com.au/mosh/payments-refunds?hsLang=en#main-content)

    - [Refunds](https://support.getmosh.com.au/mosh/payments-refunds?hsLang=en#refunds)
    - [Subscription information](https://support.getmosh.com.au/mosh/payments-refunds?hsLang=en#subscription-information)
    - [Payment methods](https://support.getmosh.com.au/mosh/payments-refunds?hsLang=en#payment-methods)
    - [Rebates and health insurance](https://support.getmosh.com.au/mosh/payments-refunds?hsLang=en#rebates-and-health-insurance)
- [Managing your subscription](https://support.getmosh.com.au/mosh/managing-your-subscription?hsLang=en#main-content)

    - [Update my information](https://support.getmosh.com.au/mosh/managing-your-subscription?hsLang=en#update-my-information)
    - [Changing / cancelling my subscription](https://support.getmosh.com.au/mosh/managing-your-subscription?hsLang=en#changing-cancelling-my-subscription)
- [Contacting Mosh](https://support.getmosh.com.au/mosh/contacting-mosh?hsLang=en)
- [The other stuff](https://support.getmosh.com.au/mosh/the-other-stuff?hsLang=en)

- [Home](https://www.getmosh.com.au/)
- [Pricing](https://www.getmosh.com.au/pricing)
- [Weight Loss](https://www.getmosh.com.au/weight-loss)
- [Hair Loss](https://www.getmosh.com.au/hair-loss)
- [Sexual Health](https://www.getmosh.com.au/erectile-dysfunction)
- [Skincare](https://www.getmosh.com.au/skin)

Copyright © 2026, Mosh

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